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Franchise Manager

TWO MEN AND A TRUCK PLYMOUTH

Launch your career with TWO MEN AND A TRUCK and discover the opportunities for growth! The franchise site-manager is responsible for carrying out the day-to-day franchise operations to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training & motivating employees, controlling costs, managing daily franchise operations, and consistently exceeding customer expectations.

What We Offer
  • Salary range: $45,000 - $55,000 (based on experience)
  • Dental, health & vision benefits
  • Monthly bonuses for achieving sales & customer service goals
  • Paid Time Off
RESPONSIBILITIES
  • Promote and protect the TWO MEN AND A TRUCK brand
  • Responsible for the direction and day-to-day supervision of all movers and drivers
  • Review financial statements, sales/activity reports, and other performance data to measure productivity and goal achievement; determine areas needing cost reduction and program improvement
  • Determine staffing requirements; interview, hire and train new employees, or oversee these processes
  • Responsible for employee accountability and adherence to franchise and system standards and policies
  • Direct employee scheduling and daily dispatch of movers and drivers
  • Responsible for employee development and corrective action programs
  • Oversee all workers compensation and unemployment claims
  • Coordinate and direct the fleet maintenance and equipment inventory programs
  • Ensure compliance with all DOT regulations and FMCSA guidelines
  • Handle customer concerns and oversee damage resolution process
  • Responsible for being the on-call emergency contact outside of normal business hours
  • Participate in regular training and development programs offered through STICK MEN UNIVERSITY to further the knowledge of the system
  • Actively participate in community, industry or other relevant associations
REQUIREMENTS

Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!
  • Infectious enthusiasm, energy, and attention to details
  • Driven to exceed goals and to be the best
  • Demonstrated leadership skills, enthusiasm, and pursuit of excellence is required
  • Bachelors Degree in business, management, or other related field is preferred but not required
  • Excellent organizational, time management, and communication skills
  • Demonstrated ability to lead by example to motivate, develop, and direct people
  • Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action
  • Strong decision making ability
  • Understanding of and commitment to customer service and the TWO MEN AND A TRUCK core values
  • Must be proficient with the following Microsoft applications:
    • Excel
    • Word
    • Outlook
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