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Franchise Manager - Plymouth, WI

Job Description

TWO MEN AND A TRUCK PLYMOUTH

Launch your career with TWO MEN AND A TRUCK and discover the opportunities for growth! The franchise site-manager is responsible for carrying out the day-to-day franchise operations to meet established operating goals, standards, sales and profits. This is accomplished primarily through: hiring, training & motivating employees, controlling costs, managing daily franchise operations, and consistently exceeding customer expectations.


WHAT WE OFFER

  • Salary range: $45,000 - $55,000 (based on experience)

  • Dental, health & vision benefits

  • Monthly bonuses for achieving sales & customer service goals

  • Paid Time Off


RESPONSIBILITIES


  • Promote and protect the TWO MEN AND A TRUCK  brand

  • Responsible for the direction and day-to-day supervision of all movers and drivers

  • Review financial statements, sales/activity reports, and other performance data to measure productivity and goal achievement; determine areas needing cost reduction and program improvement

  • Determine staffing requirements; interview, hire and train new employees, or oversee these processes

  • Responsible for employee accountability and adherence to franchise and system standards and policies

  • Direct employee scheduling and daily dispatch of movers and drivers

  • Responsible for employee development and corrective action programs

  • Oversee all workers compensation and unemployment claims

  • Coordinate and direct the fleet maintenance and equipment inventory programs

  • Ensure compliance with all DOT regulations and FMCSA guidelines

  • Handle customer concerns and oversee damage resolution process

  • Responsible for being the "on-call" emergency contact outside of normal business hours

  • Participate in regular training and development programs offered through STICK MEN UNIVERSITY to further the knowledge of the system

  • Actively participate in community, industry or other relevant associations


REQUIREMENTS

Because moving is stressful, we seek candidates with a commitment to customer service and an appreciation for variety in your job!


  • Infectious enthusiasm, energy, and attention to details

  • Driven to exceed goals and to be the best

  • Demonstrated leadership skills, enthusiasm, and pursuit of excellence is required

  • Bachelor's Degree in business, management, or other related field is preferred but not required

  • Excellent organizational, time management, and communication skills

  • Demonstrated ability to lead by example to motivate, develop, and direct people

  • Ability to assess the performance of self, employees, and franchise to make improvements or take corrective action

  • Strong decision making ability

  • Understanding of and commitment to customer service and the TWO MEN AND A TRUCK  core values

  • Must be proficient with the following Microsoft applications:

    • Excel

    • Word

    • Outlook



#ZR



Company Description
TWO MEN AND A TRUCK is the fastest-growing franchised moving company in the country and offers comprehensive home and business moving and packing services. Our goal is to exceed customers' expectations by customizing our moving services to specific needs. We move apartments, condominiums, homes, businesses, and everything in between - from very small to very large. Whether moving down the street, across the country, or to a new home or business building, we're here to help with managing relocation stress.



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